Troubleshooting Unexpected Search Results
Overview
A scenario-based e-learning minicourse designed for customer-facing technical teams who need to investigate unexpected e-commerce search results.
The course teaches an evidence-first troubleshooting approach, helping learners distinguish between retrieval and ranking issues before making changes.
Learning objectives
By the end of the course, learners should be able to:
- Identify the symptoms of unexpected search behavior.
- Distinguish retrieval issues from ranking issues.
- Follow a structured troubleshooting process.
- Gather relevant evidence before escalating or changing configuration.
Course materials
Format
Created with Articulate Rise 360. The PDF is a static course preview and does not retain the original interactive functionality.
Project context
This is a portfolio learning-design sample. The product scenarios and data are fictional.